KCB Bank Kenya and UnionPay International (UPI) have entered a strategic partnership to enhance e-commerce payment capabilities across Kenya. This collaboration enables UnionPay cardholders to transact seamlessly on digital platforms, marking a significant step toward advancing the country’s digital payment ecosystem.
“We are delighted to join hands with UnionPay International to enhance our e-commerce payment solutions. This partnership reinforces our commitment to providing secure and efficient digital payment services that cater to the evolving needs of our customers. By integrating UnionPay’s robust payment solutions, we are enabling seamless and secure online transactions for UnionPay cardholders,” said Jane Isiaho, KCB Bank Kenya’s Director of Retail Banking.
The collaboration draws inspiration from China’s dynamic payment landscape, where digital and contactless payments are integral to daily transactions. UnionPay is bringing valuable insights and best practices from this environment to Kenya, focusing on scalability, security, and customer-centric innovation.
Expanding Merchant Acceptance
KCB Bank plans to extend UnionPay card acceptance to critical merchant segments, including supermarket chains, government e-citizen services, and leading hotel chains. This initiative will foster a robust ecosystem that enhances convenience for consumers while driving growth for merchants.
“UnionPay International is pleased to collaborate with KCB Bank Kenya to expand our digital footprint in Kenya,” said Asad Burney, Head of UnionPay International Africa Region. “This partnership underscores our commitment to supporting the digital transformation of payments in Africa. By integrating 3DS products, we aim to provide enhanced security and convenience for online transactions, contributing to a more seamless shopping experience for consumers.”
Supporting Kenya’s E-Commerce Growth
Kenya’s e-commerce sector is witnessing rapid growth, with penetration projected to reach 53.6% by 2025, according to the Competition Authority of Kenya. This growth is fueled by expanding internet connectivity, robust logistics networks, and the adoption of fintech solutions. The partnership between KCB Bank and UnionPay is poised to play a key role in this transformation by providing a scalable, secure, and inclusive e-commerce ecosystem.
E-commerce payment systems offer numerous advantages, including enhanced security, faster transaction processing, reduced cart abandonment rates, and global reach. These features will improve the shopping experience for consumers and boost operational efficiency for merchants.
As a leader in the region’s e-commerce ecosystem, KCB Bank aims to significantly expand UnionPay’s online acceptance coverage, catering to the increasing demand for digital payments among consumers and businesses.
