Mr Tiras Njoroge, the Revenue Chief Officer, emphasized that the new service centres will significantly improve access to key county services, particularly in underserved areas. “These centres are designed to bring county services closer to the people. Governor Sakaja’s vision is to ensure that Nairobians can access essential services nearer to their homes,” he said
Nairobi Governor Sakaja Johnson is taking decisive steps to enhance service delivery and accessibility for Nairobians by establishing service centres across the city. The initiative aims to reduce the need for residents to travel to the Central Business District (CBD) for county services, offering a more convenient and efficient way to access essential government services.
Tiras Njoroge, the Revenue Chief Officer, emphasized that the new service centres will significantly improve access to key county services, particularly in underserved areas. “These centres are designed to bring county services closer to the people. Governor Sakaja’s vision is to ensure that Nairobians can access essential services nearer to their homes,” he said.
Currently, three service centres are operational: the City Hall customer service centre, and newly opened centres in Dandora and Makadara. These centres are strategically located in Eastlands to serve residents in these areas more effectively. “Dandora has seven service counters, while Makadara boasts eight. A dedicated team supports each centre to ensure smooth and seamless operations,” Njoroge added.
The new centres offer a variety of county services, with a particular emphasis on revenue-related transactions. Residents can pay for land rates, Unified Business Permits, seasonal parking, house rent, and other county levies at the centres. Additionally, payments can be made online through Nairobi County’s digital portal for added convenience.
To ensure optimal service delivery, the county recently recruited over 40 new revenue clerks through a competitive process. These employees have undergone intensive training to ensure they are well-equipped to provide high-quality services to residents.
“The recruitment is a critical part of achieving the county’s ambitious revenue target of KSh20 billion for the financial year ending June 2025. Last year, Nairobi collected KSh12.8 billion, the highest since devolution. This year, we are confident that we will surpass that record,” Njoroge said.
The service centres are expected to play a pivotal role in improving the efficiency of Nairobi’s county operations, reducing congestion at City Hall, and ensuring that services are more accessible to all residents across the city.
