Disgruntled Clients Complain Of Poor Services At Royal Tulip Canaan Hotel 

By The Weekly Vision

A cross-section of very dissatisfied clients who have been to the Royal Tulip Canaan Hotel in recent months has exposed the hotel, accusing the General Manager Bhupendra Kumar of sleeping on his job. The hotel is classified as a 4-star, it is part of the Louvre Hotels Group, offering facilities like Spa & Health Club, Heated swimming pool, Conferencing facilities and food & beverage offerings. 

In Kenya, the hotel is under Canaan East Group an enterprise which includes business in Real estate, Construction, Interiors, Plastics and manufacturing. Despite being a 4-star hotel, Tulip has however received very negative ratings from clients who have openly aired their views through Tip Advisor. In another rating dated February 2023, a client wrote “I wouldn’t stay in this hotel again even if you paid me. Night 1, no hot water, night 2 no hot water, requested room change which I got, night 3 in new room, no hot water. Breakfast is terrible, lunch is ok”.

A disappointed client wrote, “Checked into this hotel on a business trip, arrived at 9:30 am to a flooded bathroom, No hot water my entire visit, I complained to the manager and he upgraded me to a suite, still no hot water”. A disgruntled client also complained bitterly and wrote “I wouldn’t recommend this place at all. The bathroom ceiling was leaking, the towels were overused, the manager is the most incompetent and rude racist guy, and the food sucks, the reception and the service staff were nice, except the manager”.

A very negative rating dated March 2023, reads “I live next door, and the hotel hosts events with music so loud that I need ear plugs inside my own home. I’ve personally walked over there and called to ask for the volume to be lowered, but they do not care. Definitely do not recommend”.

Another client complained “On checking in, I was given a small-ish room (401) without a working air con and a window that doesn’t open. After flagging this to reception I was then relocated to a room roughly twice this side, which turned out to be the ‘superior room category’ (214) as displayed and booked online. When I flagged this to staff, they repeatedly claimed that these very different rooms were in the same category. 

 Aside from this: a broken chair, soiled carpets and a cockroach in the bathroom”.  A family which experienced a horrible stay at the hotel wrote “My husband and I stayed for 1 night after a busy day in the city. The room was stuffy. The carpet was heavily stained, bed linen was dirty and worst of all we called the reception to ask to be given face towels. We called twice with no response. We were left wondering if a 4 star hotel doesn’t provide such necessary room amenities! I wouldn’t stay here again unless cleanliness and service improves”.

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